Hourly Rates

LAN/WAN Support .............. $110
Remote Support...................$65
Mac Support ....................... $110
PC Repair On-site .............. $110
PC Repair In-house ............. $65
Network Security................ $125

Maintenance Agreements

6 Month Maintenance Agreements
 •15% off your 6th month

1 Year Maintenance Agreements
 • 6th month 10% off
 • Last month 20%

2 Year Maintenance Agreements
 • Receive 5% off the 2nd
    half of each year

Operating System Support

• Windows Vista
• Windows XP
• Windows Server NT4 – 2003
• Novell
• Media Center
• All MAC operating systems
• Lotus Notes
• Windows Server 3.11 – 2008
• Windows 3.1 - WIndows Embedded

 Hardware and Software

• LAN/WAN Servers
• Desktop PC
• Laptop/Notebooks
• MAC/Apple
• Upgrades and Repairs
• Hardware Solutions
• Software Solutions

 Network Support

• Network Security
• Virus Control
• Intrusion Detection
• Remote Administration
• Wireless Networking

 Technology

• Bluetooth Consulting
• BlackBerry
• Audio/Video/Web Conferencing
• Phone Systems
• Video Surveillance

 Articles To Read

Would You Outsource IT?

BASIC

      Service Call

• Service and support provided in 1 hour minimums; ½ hour if within 3 miles of CAM office.
• Phone consultations billed in 30 minute increments.
• Work performed is documented on a service call work order.

ESSENTIAL

      Rollover Maintenance Contract

• Discounted hourly service rate available. Discounted hourly hardware rate of $10 if equipment is delivered to a CAM office.
• Response within 4 hours; service provided within 24 hours.
• Service and support provided in 1 hour minimums; ½ hour if within 3 miles of CAM offices.
• Phone consultations billed in 15 minute increments.
• Monthly activity statements of all billable work with summarized contract utilization.
• Remote administration and monitoring recommended.
• Twice-monthly on-site maintenance visits by an engineer, minimum.
• Remaining hours rollover to the following month through end of contract.
• Six month minimum commitment.
• Savings: 15% off 6th month

PREMIUM

      Custom Maintenance Contract

• Services customized to your business and support needs, with prioritized response and service time.
• Phone consultations billed in 15 minute increments; calls less than 5 minutes are free of charge.
• Additional hour for every 10 hours contracted.
• Monthly activity statements of all billable work with summarized contract utilization.
• Remote administration and monitoring recommended.
• Weekly on-site maintenance visits by dedicated engineer.
• Twelve month minimum commitment.
• Savings: 10% off 6th month, 20% off 12th month.

Space

As you implement and consider Technology Solutions for your business, you may require more information to guide your decision.

CAM Business Solutions has prepared the following links to articles and Web sites we believe may be helpful to you and your business.

Would You Outsource IT? / 7 things to expect from your IT partner / Why an IT partner might be your company's best friend / 8 reasons your business needs a server / Top 10 Benefits of Windows Server 2003 / Clear Connections

If there are any articles or suggestions that you believe we should consider, please call a Consultant at 310.777.0316 today.

Check back regularly for new articles and links

How Much IS Downtime Costing Your Business?

Downtime Analysis

Neglecting to maintain your computer systems can result in excessive downtime for your employees, costing you and your company big money. Systems “locking up,” virus issues, not applying necessary updates, and insufficient memory, are just a few examples of what creates downtime in your IT environment.

• 1 hour daily
• 5 hours weekly
• 20 hours monthly
• 260 annually
• 6.5 weeks disappeared annually

That's $2,600 per employee you're losing out on annually.
(rate for employee @ 10/HR at a 40 hour workweek )

CAM Technologies takes a proactive approach to minimize your environment’s downtime so you get the most out of your employees' time and the greatest amount of work productivity possible.