Recognized as one of the Top 10 IT Services Provider in Los Angeles 2 years in a row!
Our Help desk Includes the following assurances
GUARANTEED RESPONSE TIMES: Depending on your specific needs, it can be as short as 15 minutes but up to 60 minutes guaranteed response times to all issues
FRIENDLY STAFF: Our focus is on customer service and feedback to support cases for corrections.
KNOWLEDGEABLE: All of our Help Desk staff are CompTia and Microsoft certified. With Full NOC Service Engineers on staff for required escalation
AVAILABLE 24 HOURS A DAY / 7 DAYS A WEEK: We service clients all over the world. Our call center has staffing 24 hours a day for those high availability environments.
SATISFACTION OR YOU DON'T PAY: If your staff is not satisfied with our service, you don't pay!
Support Your Staff with the IT Help Desk they Deserve. When your employees feel supported, your customers feel supported!
You are Either Supporting the Vision or Supporting the Division
Doctor Andrew Streiber, El Segundo Animal Hospital
It's allowed me to refocus on being the best Dr I know how to be while knowing my IT needs are being addressed quickly and Professionally
How much time do you loose because of Technology?
Time is Money!
Just because it's a cliche, doesn't mean it's not true
Managing the day-to-day IT operations of a business of any size can challenge staff and current skill set despite your best efforts. CAM provides the ESSENTIAL IT Support you and your team need to get the job done. Don't force your staff to have to find solutions or workarounds for issues and support challenges. Support them with a Help Desk that they can call on for support.
Let CAM Provide you and your Staff, in house or remote, with the Helpful friendly IT Help Desk they meed to focus on their jobs!
BENEFITS OF OUR IT HELP DESK SOLUTION
FAST RESPONSE TIMES: Most calls are answered within 30 Seconds and engaging within 60 Seconds
MULTIPLE INTERACTION OPTIONS: Phone, Chat, Email, or SMS for support request
FRIENDLY: All of our technicians are US based and haired based on personality before tech. We can teach tech, we can't make people nice :)
ACCOUNTABILITY: Take advantage of our Ticket System for issue accountability and Service Level Agreements
ANALYTICS: When we conduct our Technology Reviews, we can discuss support request patterns and what can be done to address them
"Thank you for taking this off my desk!"
Avi Bachar
CFO - Sensis Agency
"It's so reassuring knowing you have someone to call when things act up. Things always act up."
